Comments on: Sony Style Store Service Sucks. (Big Time.) http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/ [The Waving Cat: 'cause it's good luck AND shiny plastic] Mon, 15 Mar 2010 06:11:13 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Peter Le http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-64122 Peter Le Tue, 09 Sep 2008 22:37:52 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-64122 Sony customer service SUCKS! The 1st thing when they answer you is: You Laptop is OUT OF WARRANTY!!! (Without even check!) I faxed the receipt 8 times!!! Still not satisfied them! The 1st one is: We only received the cover page! I asked them: if you received the cover page, then what did I write on them?" "Uh, ah, blah blah...." Then the 2nd time is: We receive it, but the Dealer name is missing! could it get cut off!!! Then they suggested to me that I should MAIL IN!!!! ...I swear to you!: DO NOT EVER BUY ANYTHING FROM SONY!!! Not only their Laptops SUCK! They DO not support you well in term of drivers .... You'll Be Sorry if you BUY FROM SO STUPID SONY!!! Sony customer service SUCKS!

The 1st thing when they answer you is: You Laptop is OUT OF WARRANTY!!! (Without even check!)
I faxed the receipt 8 times!!! Still not satisfied them!
The 1st one is: We only received the cover page!
I asked them: if you received the cover page, then what did I write on them?” “Uh, ah, blah blah….”
Then the 2nd time is: We receive it, but the Dealer name is missing! could it get cut off!!!
Then they suggested to me that I should MAIL IN!!!!
…I swear to you!: DO NOT EVER BUY ANYTHING FROM SONY!!!
Not only their Laptops SUCK! They DO not support you well in term of drivers ….
You’ll Be Sorry if you BUY FROM SO STUPID SONY!!!

]]> By: Berges http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-53722 Berges Mon, 12 May 2008 05:10:32 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-53722 Well being a journalist doesnt seem to help,I bought a Sony VAIO FS 675PH model in late 2005 for 2000$ in the USA. Sometime in september the motherboard failed. I went over to the Sony service center in Mumbai, India and the guy didnt attend to me for over half hour. Then without inspecting the device he stated tht it cud be a motherboard problem and repairin it cud cost well over 500$ to get it repaired. I mentioned i am a free lance journalist with the Times of India but he didnt care less. Needless to say I went in for a Dell. Service has been terrific till now. I had a small problem with the optical drive and Dell immediately replaced it. Sony needs to get its act together if it plans to sell its expensive piece of rubbish any longer. Well being a journalist doesnt seem to help,I bought a Sony VAIO FS 675PH model in late 2005 for 2000$ in the USA. Sometime in september the motherboard failed. I went over to the Sony service center in Mumbai, India and the guy didnt attend to me for over half hour. Then without inspecting the device he stated tht it cud be a motherboard problem and repairin it cud cost well over 500$ to get it repaired. I mentioned i am a free lance journalist with the Times of India but he didnt care less.

Needless to say I went in for a Dell. Service has been terrific till now. I had a small problem with the optical drive and Dell immediately replaced it.

Sony needs to get its act together if it plans to sell its expensive piece of rubbish any longer.

]]> By: Sonywalker http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-48142 Sonywalker Thu, 21 Feb 2008 19:31:05 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-48142 So, i have a wonderful sony handycam. drc-pc1000. this nice toy comes bundled with a bunch of crappy-ass software on the device driver disc. I've misplaced the CD and have upgraded my PC, so, time to reinstall the drivers. Since i dont need all of the crappy-ass fluff that these hacks put onto the driver CD, i try to download it from their support portal. to get the link to the download, i give my unit serial number and model number. it then asks for the part number of this POS CD. cant continue. i search to find the number of the bundled software on the sony site, cant find it, eventually find it in an ebay listing. so i call sony. their answer - they do not allow you to download the drivers without having the physical CD. I just want to download video from my video camera. their response - stream video from the camera over firewire. this doesnt make my Adobe CS3 investment pay off. basically turns my 1500 buck camera into a nice firewire webcam. i call their supplier, wont ship to canada. called support, i'm S%$$%-out-of-luck. found a distributor; they want 56$ plus shipping and handling. f- you. My solution. Buy the same camera again. install the software. return the package. F you Sony. For sale soon - 1 terrific camera, bundled with a home-burned CD install media packed with useless shit you'll never use, and a product-life-long pain in your ass if you ever need support. Guess i have to work on my text for my ebay listing. Thank god the other manufacturers have finally surpassed Sony's image quality. I cant wait to get my Non-Sony High-Def Flash video camera with non-proprietary video format. Peace and Love. So, i have a wonderful sony handycam. drc-pc1000. this nice toy comes bundled with a bunch of crappy-ass software on the device driver disc. I’ve misplaced the CD and have upgraded my PC, so, time to reinstall the drivers. Since i dont need all of the crappy-ass fluff that these hacks put onto the driver CD, i try to download it from their support portal. to get the link to the download, i give my unit serial number and model number. it then asks for the part number of this POS CD. cant continue. i search to find the number of the bundled software on the sony site, cant find it, eventually find it in an ebay listing.

so i call sony.

their answer – they do not allow you to download the drivers without having the physical CD. I just want to download video from my video camera. their response – stream video from the camera over firewire. this doesnt make my Adobe CS3 investment pay off. basically turns my 1500 buck camera into a nice firewire webcam.

i call their supplier, wont ship to canada.
called support, i’m S%$$%-out-of-luck.
found a distributor; they want 56$ plus shipping and handling. f- you.

My solution. Buy the same camera again. install the software. return the package. F you Sony.

For sale soon – 1 terrific camera, bundled with a home-burned CD install media packed with useless shit you’ll never use, and a product-life-long pain in your ass if you ever need support. Guess i have to work on my text for my ebay listing.

Thank god the other manufacturers have finally surpassed Sony’s image quality. I cant wait to get my Non-Sony High-Def Flash video camera with non-proprietary video format.

Peace and Love.

]]> By: Stylewalker http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-32358 Stylewalker Tue, 07 Aug 2007 08:02:32 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-32358 Schau mal, diese Seite ist auch witzig, zwar deutschsprachig, aber als Reparaturland fehlt: Germany. haha. Irgendwas läuft da intern total schief. http://support.vaio.sony.de/repair/procedure/prepay/prepay.asp?site=voe_de_DE_cons Schau mal, diese Seite ist auch witzig, zwar deutschsprachig, aber als Reparaturland fehlt: Germany. haha. Irgendwas läuft da intern total schief.
http://support.vaio.sony.de/repair/procedure/prepay/prepay.asp?site=voe_de_DE_cons

]]> By: Peter Bihr http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-31883 Peter Bihr Wed, 01 Aug 2007 13:57:21 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-31883 Thanks Jodi, thanks Stylewalker. Yup, Sony and batteries seem to be a bad mix indeed. To be fair, I have to point out that another friend of mine has the exact same model and was lucky - his battery is fine after the same time. (Which I feel very lucky about, 'cause he bought it on my recommendation. Boy, that would have sucked.) But if you can't rely on it, this isn't worth a whole lot, is it? @Jodi: There's no guarantee on the batteries 'cause they're wear and tear parts. But hey, if you use cheap-ass batteries, just offer free (or cheap) replacements! Also, I think I know the guy in the store - the few times I was there he was hiding at first, too. He's actually pretty friendly once you talk to him: It's one of those cases where I actually believe he's pretty much a victim of Sony corporate politics, i.e. he'd like to help, but isn't allowed to. (Which of course is even worse!) Well, good luck with whatever you're going to buy :) Thanks Jodi, thanks Stylewalker.

Yup, Sony and batteries seem to be a bad mix indeed. To be fair, I have to point out that another friend of mine has the exact same model and was lucky – his battery is fine after the same time. (Which I feel very lucky about, ’cause he bought it on my recommendation. Boy, that would have sucked.) But if you can’t rely on it, this isn’t worth a whole lot, is it?

@Jodi: There’s no guarantee on the batteries ’cause they’re wear and tear parts. But hey, if you use cheap-ass batteries, just offer free (or cheap) replacements! Also, I think I know the guy in the store – the few times I was there he was hiding at first, too. He’s actually pretty friendly once you talk to him: It’s one of those cases where I actually believe he’s pretty much a victim of Sony corporate politics, i.e. he’d like to help, but isn’t allowed to. (Which of course is even worse!)

Well, good luck with whatever you’re going to buy :)

]]> By: Stylewalker http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-31880 Stylewalker Wed, 01 Aug 2007 13:35:05 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-31880 after having read your story i am a little afraid to call sony for my problem with the battery. but it's a well known fact now that sony and batteries are not a good combination. my mobile phone used to quit working unexpectedly in my pocket so i missed calls. so happens to other sony mobile phone users. eplus service replaced mine fast though. sony batteries start to burn. and sony has way more problems to deal with than their.. customers. microsoft, nintendo, apple, canon - all better than sony. the only thing is left is their brand. which falls into pieces because of this kind of word of mouth. oh, and because of bad ads: http://www.werbeblogger.de/2007/08/01/zwei-eierstoecke/ after having read your story i am a little afraid to call sony for my problem with the battery. but it’s a well known fact now that sony and batteries are not a good combination. my mobile phone used to quit working unexpectedly in my pocket so i missed calls. so happens to other sony mobile phone users. eplus service replaced mine fast though. sony batteries start to burn. and sony has way more problems to deal with than their.. customers. microsoft, nintendo, apple, canon – all better than sony. the only thing is left is their brand. which falls into pieces because of this kind of word of mouth. oh, and because of bad ads: http://www.werbeblogger.de/2007/08/01/zwei-eierstoecke/

]]> By: jodi http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/comment-page-1/#comment-31811 jodi Tue, 31 Jul 2007 22:54:44 +0000 http://www.thewavingcat.com/2007/07/27/sony-style-store-service-sucks-big-time/#comment-31811 hi peter, andreas had told me about your problems with the sony vaio since i have been looking for a laptop. i did fancy the vaio quite a bit. so i went to the sony center at potsdamer platz the other day, since i was in the area. i had time to kill before my movie. i went up to the laptops and was having a look a them. the service guy noticed me and i thought i had made good eye contact and body language that said, "hey, i am really interested in finding out about these laptops, because i actually plan to buy one." but instead, he shrugged and started asking a man if he needed any help. that guy talked to him for a minute and then left. i began again trying to get the service dude's attention, but he just ran off into the back room to hide. ok, in all fairness, he can't read my mind and i could have jumped in his way or yelled to him that he should help me. but it was that typical salesmen thing like at a car dealership. and it bothered me. i guess i will have to take a man with me when i go laptop shopping. obviously we women just have no clue and can't be bothered with. why is the battery not guaranteed for 2 years? it would seem to me, that sony would stand for their product a bit more. no way can they really expect a customer to walk away with such lame excuses for a battery that didn't last even a full year. have you written directly to sony about it? good luck either way. but it really does affect my decision. i am now leaning more towards the mac book. hi peter, andreas had told me about your problems with the sony vaio since i have been looking for a laptop. i did fancy the vaio quite a bit. so i went to the sony center at potsdamer platz the other day, since i was in the area. i had time to kill before my movie. i went up to the laptops and was having a look a them. the service guy noticed me and i thought i had made good eye contact and body language that said, “hey, i am really interested in finding out about these laptops, because i actually plan to buy one.” but instead, he shrugged and started asking a man if he needed any help. that guy talked to him for a minute and then left. i began again trying to get the service dude’s attention, but he just ran off into the back room to hide. ok, in all fairness, he can’t read my mind and i could have jumped in his way or yelled to him that he should help me. but it was that typical salesmen thing like at a car dealership. and it bothered me. i guess i will have to take a man with me when i go laptop shopping. obviously we women just have no clue and can’t be bothered with.

why is the battery not guaranteed for 2 years? it would seem to me, that sony would stand for their product a bit more. no way can they really expect a customer to walk away with such lame excuses for a battery that didn’t last even a full year. have you written directly to sony about it? good luck either way. but it really does affect my decision. i am now leaning more towards the mac book.

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