Infinite Touch Points
January 11, 2008 | By Peter Bihr |
David Armano shares some great insights into the way we interact with people, brands and companies in the digital age:
(Image courtesy of David Armano, Logic + Emotion)
David’s conclusion: We move towards a world where the voume of “social touch points” becomes basically infinite, fragmentation becomes the norm.
Later on, I’ll be posting some more thoughts on this. Until then, make sure to check out his post.